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Customer Service

  • Course level: Intermediate
  • Total Enrolled 3
  • Last Update January 7, 2020

About Course

Customer service is a 24/7 commitment. Even when they are off the clock employees’ behavior must reflect the values and beliefs of their employers.

Topics for this course

16 Lessons

INTRODUCTION

INTRODUCTION

CONTENTS

Customer Service within Businesses?

Customer service is the job of every single employee of a business from the lowest hierarchy level to the highest.

Definition?

Customer service is a one-to-one interaction where the representative of a business goes the extra mile...

CONSCIOUS?

Consciousness is the ability to be totally aware of your environment and its surroundings.

UNDERSTANDING?

Understanding is knowing your customers better than they know themselves. Always greet them with their first name or title if they like it (Mr., Mrs.; Doctor etc.).

SMILE?

Smile is about having a positive attitude no matter what the circumstances are.

TIME?

Time is what it takes a satisfied customer to enter and to exit your business.

OBEDIENCE?

Obedience is the ability to make the customer believe that you put their interests on top of yours and those of the company.

MEMORIZE?

Memorize is simply knowing your customer, including their name, matrimonial status, how many children they have, their likes and dislikes.

ENGAGE?

Engage is nothing more than striking up conversation with customers so they don't feel ignored or left out.

REACT?

React is the ability to respond to an unexpected review or criticism from a customer.

FACTS & STATISTICS

SUMMARY

THANK YOU

$100.00